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When you launch Phocus for Windows, the default workspace has the thumbnails on the bottom of the screen with the main window for the full display of the image. Under normal operation, when you select an image in the thumbnail window, it will be displayed in the center viewer where you can zoom, pan, crop and rotate the image.

However, if your graphics card does not support Direct X 9.0 or has insufficient video memory (VRAM less than 256MB) you will see either a white rectangle in place of the image (or no image at all.)

Solution for cannot display image in Phocus (or white image)

Determine your graphics card VRAM:

Windows XP - right click on the desktop and select Properties

Choose Settings tab

Select Advanced button to get to the Device Properties of the Monitor and Graphics Card

Choose the Adaptor tab

As seen in this example, the video memory does not meet the minimum requirements and will not function properly, so a newer video card (aka graphics adaptor) with at least 256MB VRAM will be needed.